If you purchase a new smart device, you’ll need to connect it to your Wi-Fi network. This guide provides instructions on how to connect Alexa-enabled devices to Wi-Fi or switch your device to a different network. We’ll also help you to troubleshoot problems that might arise and explain how to connect other devices to your Echo, so you can use the device to its fullest capacity.
Preparing your Alexa-enabled device
To begin, take your Alexa-enabled device out of its packaging, and locate the power connector. Different devices will vary in how they are unpacked, but Amazon Echo devices should automatically start up once they are plugged into an outlet. Refer to the owner’s manual for any assistance plugging in your device.
The goal of this first phase is merely to get your product out of its box and turned on for use. Once you power on the device, ensure the Alexa app is installed on your iOS or Android device, as you will need it throughout the setup process.
Connecting your device to Wi-Fi
We are going to use the Amazon Alexa app to get your device connected to the internet. After unpacking and plugging in your product, it may begin flashing an orange glow or even verbally announce it is ready — we can now start the setup process.
With the Amazon Alexa app installed on either your iOS or Android device, follow these instructions:
Step 1: Open the Amazon Alexa app on your device.
Step 2: Sign in to the app using your Amazon credentials if you have not already.
Step 3: Tap the Devices tab at the bottom of the screen.
Step 4: Select the + button in the upper-right corner.
Step 5: From the pop-up menu, choose Add Device.
Step 6: Select Amazon Echo from the list.
Step 7: Next, select your Echo device.
Step 8: Confirm that your Echo device is flashing orange, and tap Yes.
Step 9: Select the detected device from the given list.
Step 10: Choose the Wi-Fi network to which you wish to connect.
You may be prompted for a password at this step. Otherwise, the Alexa app will begin its connection setup — this process may take a moment.
Step 11: Once your Alexa-enabled device is successfully connected, the screen will report as such. Tap the Continue button.
Step 12: Select a location where your device will reside, and tap the Continue button.
That’s it on the phone’s side. Alexa will move onto the interactive introduction phase on your new device, prompting you to try four commands like, “What’s the weather?” and “Tell me a joke.” Alexa will also ask questions about your news preferences, Alexa-based skills you may want to install, and more.
Once the introduction concludes, you can begin using your Alexa-enabled device. Try downloading some Alexa Skills to see what your new device can do for you.
Reconnecting your Alexa device to Wi-Fi
What happens if you change routers (and your SSID)? The Alexa device will have no idea where to connect. In this case, you’ll need to open the Amazon Alexa app, tap on the registered device, and change the connection manually.
Step 1: Open the Alexa app and sign in if necessary. On the home screen, select the Devices section from the bottom menu.
Step 2: In the Devices section, select the category for the kind of Alexa device you are using. For example, if you are reconnecting an Echo, choose Echo and Alexa.
Step 3: You will now see all devices that are labeled as part of your Amazon account. Choose the device that you want to reconnect.
Step 4: Under Wi-Fi Network, tap Change.
Step 5: Verify the Alexa device is plugged in and displaying a light.
Step 6: Select the detected device from the given list.
Step 7: Choose a Wi-Fi network and supply the password.
Problems connecting to Wi-Fi
You may experience a few different issues when setting up your Alexa device:
The app doesn’t see my new device
If your Alexa app cannot see your Alexa-enabled device, ensure it is in setup mode and its light is orange. If your device is not in setup mode, you can force the process by holding down the Action button on the unit for 15 seconds.
Echo can’t find Wi-Fi
If your Echo device is having trouble connecting to your Wi-Fi during the setup phase, take these steps:
Step 1: Turn off the device and wait a few minutes before turning it back on. If the issue is still there, go to step 2.
Step 2: Take a look at your modem. If it looks normal, move to step 3. If you notice that any indicator lights are either off or flashing, unplug the modem, wait 30 seconds, and then plug it in again. If all the LEDs become steady, you can move on. If not, you may have an ISP problem.
Step 3: If the modem looks good, restart your router (or, if you have a combined modem and router, restart it too). If your device still doesn’t connect after you reset your entire network, go back to step 1.
Step 4: If nothing else works, move your Alexa device closer to your router. Your signal might just be too weak.
The Echo device won’t accept my password
Double-check that your password is right. Router passwords are case-sensitive, so keep careful track of your case settings. If you are sure your password is right, then try rebooting the Alexa device and start again.
If you are trying to enter your password on an Echo Show and it isn’t working, perform a quick reboot on your Show (you can just unplug it for 10 seconds and plug it back in). This can help the Show recognize a new router when it may have gotten stuck on old settings.
There’s no option to change Wi-Fi
Make sure your router is on and functioning properly. If it’s working, check that you chose the right Alexa device. Old devices that haven’t been used in while, devices that are turned off, or devices that you no longer have can still show up on your account. If they have similar names to your new Alexa device, you may have chosen the wrong one. You can remove defunct devices by heading to your Amazon account and managing devices there.
If you’re still experiencing connectivity problems after all this, we recommend reaching out to Amazon support. They’ll usually be able to resolve your troubles effectively.